PASS Training – Passenger Assistance, Safety, and Sensitivity
PASS (Passenger Assistance, Safety, and Sensitivity) is a comprehensive certification training course developed by the Community Transportation Association of America (CTAA). This certification is recognized throughout the country and is the standard for the majority of public transit and wheelchair transport agencies.
The program was designed for drivers to become ingrained with the assistance that they should be providing to passengers with disabilities and special needs. It also trains on mobility assist devices like wheelchairs and walkers, and trains and tests on lift operation and proper wheelchair securement in vehicles. Once completed, each attendee will receive PASS certification valid for two years.
PASS training consists of an online session (approximately four hours and can be completed at student’s pace) and an in-person, hands-on session which has classroom and hands-on securement portions. These hands-on sessions last approximately 5-6 hours.
Certified PASS Trainers
Jim Cermak, Driverge's Director of Training, is a certified PASS Trainer and has trained
hundreds of drivers and administrators throughout the country from non-emergency transport, public transit, health care, senior care, and more. His engaging presentation style reinforces the importance of treating all passengers as people first, and ensuring securement is done the right way every time.
Jamie Smith, one of Driverge’s Commercial Account Managers, is also a certified PASS Trainer with over 20 years of experience in the transportation industry.
Register for PASS Training
PASS Hands-on Training
There are currently no scheduled public training sessions, please contact us below for more information:
Benefits of PASS Training:
• Potential insurance premium savings
• Investment in training is minimal compared to the cost of accidents, incidents, and lawsuits
• Allows drivers to practice techniques and ask questions before transporting actual passengers
• Sets your company above your competition by having trained and certified drivers
• Improved overall customer service leading to greater loyalty